Returns & Exchange Policy


Fire Extinguishers Melbourne intend to maintain a high standard of quality products and customer service. A returns and exchange policy has been developed to ensure customer satisfaction in the event that a product may need to be returned after purchase via our online store.

It is our recommendation that you inspect all products that are purchased from Fire Extinguishers Melbourne to ensure the specifications and Australian Standard quality is met. Please ensure that all parts and accessories that are provided with the product match the description as advertised. 

Our refund and returns policy includes the rights you have under the Australian Consumer Law and other relevant laws.

Returns Policy

Fire Extinguishers Melbourne are committed to ensuring our customers are completely satisfied with the products they purchase and the service they experience. We aim to provide each customer with the complete shopping experience from the time of enquiry until checkout with the desired fire safety products.

Our return policy for fire extinguishers, fire blankets or fire safety accessories contains the following conditions:

  • Notification of intent to return fire extinguishers, fire blankets or fire safety accessories must be received by Fire Extinguishers Melbourne within 14 days of the purchase.
  • Fire safety equipment such as fire extinguishers are dated, restricting the sale and resale of products after a certain period of time. For this reason, Fire Extinguishers Melbourne only allows a 14 day window for the request of a return.
  • In order for the product or products you wish to return to be eligible, the product or products must be unopened and free of any damage or signs of damage.
  • An agreement must be made with Fire Extinguishers Melbourne to approve the action of a return.
  • All return costs will not be covered by Fire Extinguishers Melbourne in the event of a returned product without reason or cause directly related to Fire Extinguishers Melbourne.
  • A full refund will be granted to customers for products that have not been opened and are undamaged within the 14 day period, less the return shipping costs in the event that Fire Extinguishers Melbourne actions have not triggered a cause for return.

How to return products to us?

In order to be eligible for product returns the points made above under the Returns Policy must be met and the return of any product must be agreed upon by Fire Extinguishers Melbourne for a refund to be actioned. 

Please notify Fire Extinguishers Melbourne in writing if you would like to return any products that have been purchased directly from us. You will be required to confirm that the purchased products have not been opened and are free of any damage. If Fire Extinguishers Melbourne agree that you are eligible for product returns, you will be notified in writing. In this notification, details will be outlined around the processes and expenses regarding the return of the product or products and also the details and specifications regarding the refund. A refund for the value of the items being returned (excluding initial delivery costs) will be granted given the products meet the quality and timeframe outlined in the policy. 

In a situation where a product is deemed faulty by the purchaser, Fire Extinguishers Melbourne will request immediate confirmation and evidence regarding the defects. Once written confirmation from Fire Extinguishers Melbourne is received by the customer, a return will be accepted. All shipping and associated costs with the return of a faulty product will be covered by Fire Extinguishers Melbourne. 

If you wish to return a product that is not deemed faulty, you will be required to organise and cover associated costs with the return shipping of the product or products. In order to receive a full refund for the purchase, we first must receive the subject product or products to assess the condition and establish the Australian Standard quality has been maintained. After Fire Extinguishers Melbourne has deemed the product eligible for return, a refund may be granted, excluding initial shipping costs. 

In order for us to process the return of products you have purchased from us, you will need to contact us and provide the following details:

  • Full name.
  • Mobile Number
  • Email Address
  • Invoice number
  • List of specific products you would like to return
  • Evidence of the fault or damage (photographic)
  • Reason for returning

We will strive to work with the customer to fulfill a successful return process given the eligibility and credibility of the details surrounding the return of the products. Once we have received and verified your return request, you will be notified with confirmation details that will include information required for the return.

You will not be liable for the cost to return the item to us in the case of an item defect or fault.

Exchange Policy

Our exchange policy for fire extinguishers, fire blankets or fire safety accessories contains the following conditions:

  • Notification of intent to exchange fire extinguishers, fire blankets or fire safety accessories must be received by Fire Extinguishers Melbourne within 14 days .
  • In order for the product or products to be eligible for exchange of the same products, the product or products must be damaged or show signs of damage.
  • An agreement must be made with Fire Extinguishers Melbourne to approve the action of an exchange.
  • All return costs will be covered by Fire Extinguishers Melbourne in the event of an exchange for a product that is damaged or showing signs of damage. 
  • In order for a purchased product or products to be eligible for exchange with other Fire Extinguishers Melbourne products, notification must be sent to Fire Extinguishers Melbourne within 14 days of receiving the delivery.
  • If a request for an exchange has not been triggered directly by the actions of Fire Extinguishers Melbourne, all shipping costs associated with the exchange of products will not be covered by Fire Extinguishers Melbourne.

In order to be eligible for product exchanges the points made above under the Exchange Policy must be met and the exchange of any product must be agreed upon by Fire Extinguishers Melbourne for action to be taken. 

You will be required to organise and cover associated costs with the return shipping of the product or products as well as a new shipping cost that will be associated with the delivery of new products being shipped. In order for us to process the exchange of products you have purchased from us, you will need to contact us and provide the following details:

  • Full name.
  • Mobile Number
  • Email Address
  • Invoice number
  • List of specific products you would like to return
  • List of specific products you would like to receive
  • Evidence of the condition of products being returned (photographic)
  • Reason for exchange

In an instance where the new products that the customer wishes to receive from Fire Extinguishers Melbourne add up to a larger price than what was originally paid by the customer, the difference will be required to be paid to Fire Extinguishers Melbourne. This will be organised with direct contact to Fire Extinguishers Melbourne.

In an instance where the new products that the customer wishes to receive from Fire Extinguishers Melbourne add up to a lesser price than what was originally paid by the customer, the difference will be refunded to the customer, less the cost of the additional shipping costs. The following conditions must also be met in order to receive payment for the difference in price:

  • Notification of intent for exchange must be sent to Fire Extinguishers Melbourne within 14 days of receiving the delivery.
  • The returned products or products must be unopened and free of any damage or signs of damage.
  • An assessment will be made by Fire Extinguishers Melbourne on the returned products and deemed satisfactory before the  refund of the difference in cost.
  • An agreement must be made with Fire Extinguishers Melbourne to approve the action of an exchange.

We will strive to work with each and every customer to fulfil a successful exchange process given the eligibility and credibility of the details surrounding the exchange of the products. Once we have received and verified your exchange request, you will be notified with confirmation details that will include information required for the exchange.